FAQ's - Sydney So Sweet

📦 Shopping FAQs

Are all of your products currently in stock?

Yes! Everything shown on our site is in stock and ready to ship—unless a size is marked as sold out.

Kids' items ship from our Ohio warehouse
Women’s items usually ship from our California warehouse
Graphics may ship from one of our multiple print partners across the U.S.

Are there any special discounts I can get?

Definitely! Here are a few ways to save:

💥 Store-wide sales (announced occasionally)
🎉 Weekly specials & limited-time promos
🛍️ Year-round clearance section
💎 Earn Sweet Points with our rewards program

Note: Rewards are available to members only, so make sure to sign up and start collecting those points!

Can I change my order after submitting it?

We ship quickly—often within hours—so we’re unable to make changes once your order is placed. Please double-check your cart before submitting!

🚚 Shipping

How long will it take to receive my order?

Orders are processed within 1–2 business days.
Once shipped, standard delivery takes 2–6 business days via USPS.

Do you offer expedited shipping?

Yes! Choose Rush Shipping at checkout:

Shipped via USPS Priority Mail
Delivery in 1–3 business days
Orders placed by 1:00 p.m. EST usually ship same day

Will I get a tracking number?

Absolutely. Once your order ships, you’ll receive a USPS tracking number by email.

👉 Get more info on shipping here.

🔁 Returns & Exchanges

What if my order was damaged when I received it?

Please email us at info@sydneysosweet.com within 5 days of receiving your order. Include your order number and a description (or photo) of the damage.

Can I return my item(s)?

Yes—most items can be returned within 10 days if they’re:

Unworn
Unwashed
In original packaging

❗We do not accept returns on:

Final sale items (ending in .99)
Holiday items if the holiday has passed
Swimsuits without the original tags and liner attached

Please note: Return shipping is your responsibility and original shipping fees are non-refundable.
Refunds are issued to your original payment method within 10 business days.

Can I exchange my item(s)?

We do not offer direct exchanges. If you’d like something else, please:

Return your original item
Place a new order separately

How do I make a return?

👗 Tutu Questions

Are your tutus itchy?

Ours use soft waistbands/linings—no scratchy tulle.

How do I wash a tutu?

Hand wash cool, lay flat; a low-iron steam helps fluff.

How do I choose a size?

Check out our easy to read size charts for all of our products (including tutus) HERE.

💬 Other Questions

Still need help?

We’re happy to help!
Email us at info@sydneysosweet.com or use our contact form on the website.

Stay Sweet!
Jen Greenlees
Founder/Owner, Sydney So Sweet