(Updated 7/1/25)
We ship fast—sometimes within hours of your order being placed—so unfortunately we cannot change or cancel orders after submission. Please double-check all items, sizes, and shipping info before finalizing checkout.
Log in to your customer account.
Locate the order with the item(s) you wish to return and click the “Return” button.
All returns must be authorized. Once approved, we’ll email you return instructions.
✅ Return Requirements:
Item(s) must be unworn, unwashed, and in original plastic packaging
Tags must be attached (if applicable)
Unauthorized or improperly returned items may be declined or returned to sender
💳 Refunds are issued as store credit (e-gift card) to your order email.
🚚 Shipping Fees:
Kids' items: Prepaid label provided (returned to our Ohio warehouse)
Women’s items: Customer is responsible for shipping (returned to California)
A $6.95 return processing fee will be deducted from your refund
Original shipping costs are non-refundable
The following CANNOT be returned:
Jewelry
Swimwear
Final Sale Items (ending in .99)
Special Sale Items (ending in .00)
Promotion items (BOGO, 2-for deals, etc.)
Items under $10
Holiday items after the holiday
Costumes, tutus, costume dresses & accessories
Print-on-demand items (graphics, tees, sweatshirts)
Authorized returns not postmarked within 10 days
If you return an ineligible item, no refund will be issued.
Items must be unworn, unwashed, and smoke-free
Must include tags and original packaging
No makeup stains, deodorant marks, pet hair, odors, etc.
Worn items (even once) are not returnable
📅 Return Windows:
Kids’ items: Return within 14 days of order date
Women’s items: Return within 5 days of delivery
💡 Include your original invoice and a quick note (or email) explaining your return.
🎨 Color variations from photography or screens do not qualify as defects and are not eligible for free return shipping.
If your order is damaged or incorrect, please email info@sydneysosweet.com within 5 days of delivery.
Include photos of the defect or incorrect item
Defects reported after 5 days will not qualify for return/replacement
We do not cover damage caused by improper care or sizing mistakes
🧶 Unfinished seams? We may offer a partial refund if reshipment isn’t possible.
We do not offer exchanges at this time.
To get the size or color you need:
Return the unwanted item
Place a new order online
Due to limited stock and high demand, exchanges cannot be guaranteed.
Refused or undeliverable packages are subject to return shipping fees
Orders marked “delivered” by USPS/UPS are considered delivered
We are not responsible for packages once tracking shows delivery
Contact your local Post Office or UPS if your tracking is marked delivered but you did not receive the package
📦 Add Route Package Protection at checkout for peace of mind with lost/damaged shipments.
Carrier Contact Info:
📬 USPS – 1-800-275-8777
📦 UPS – 1-800-742-5877
Buyers are responsible for entering the correct shipping address.
If your order is returned due to an incorrect address:
We cannot guarantee address corrections once the order is placed
Contact info@sydneysosweet.com immediately after placing your order and we’ll try our best to help, but changes are not guaranteed
Have questions before placing your order?
Need help during checkout or with your account?
Reach out to us at:
📧 info@sydneysosweet.com
💬 Or message us on Live Chat (available on our site)
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