Returns & Exchanges - Sydney So Sweet

🔄 Returns & Order Info

(Updated 7/1/25)

❌ How Do I Change or Cancel My Order?

We ship fast—sometimes within hours of your order being placed—so unfortunately we cannot change or cancel orders after submission. Please double-check all items, sizes, and shipping info before finalizing checkout.

📦 Return Process

1. Log in to your customer account.

2. Locate the order with the item(s) you wish to return and click the “Return” button.

3. All returns must be authorized. Once approved, we’ll email you return instructions.

✅ Return Requirements:

• Item(s) must be unworn, unwashed, and in original plastic packaging

• Tags must be attached (if applicable)

• Unauthorized or improperly returned items may be declined or returned to sender

💳 Refunds are issued as store credit (e-gift card) to your order email.

🚚 Shipping Fees:

• Kids' items: Prepaid label provided (returned to our Ohio warehouse)

• Women’s items: Customer is responsible for shipping (returned to California)

• A $6.95 return processing fee will be deducted from your refund

• Original shipping costs are non-refundable

❓ Is My Item Eligible for Return?

The following CANNOT be returned:

• Jewelry

• Swimwear

• Final Sale Items (ending in .99)

• Special Sale Items (ending in .00)

• Promotion items (BOGO, 2-for deals, etc.)

• Items under $10

• Holiday items after the holiday

• Costumes, tutus, costume dresses & accessories

• Print-on-demand items (graphics, tees, sweatshirts)

• Authorized returns not postmarked within 10 days

If you return an ineligible item, no refund will be issued.

✅ Return Conditions

• Items must be unworn, unwashed, and smoke-free

• Must include tags and original packaging

• No makeup stains, deodorant marks, pet hair, odors, etc.

• Worn items (even once) are not returnable

📅 Return Windows:

• Kids’ items: Return within 14 days of order date

• Women’s items: Return within 5 days of delivery

💡 Include your original invoice and a quick note (or email) explaining your return.

🎨 Color variations from photography or screens do not qualify as defects and are not eligible for free return shipping.

🧵 Defective or Incorrect Items

If your order is damaged or incorrect, please email info@sydneysosweet.com within 5 days of delivery.

• Include photos of the defect or incorrect item

• Defects reported after 5 days will not qualify for return/replacement

• We do not cover damage caused by improper care or sizing mistakes

🧶 Unfinished seams? We may offer a partial refund if reshipment isn’t possible.

🔁 Can I Exchange for a Different Size or Color?

We do not offer exchanges at this time.
To get the size or color you need:

1. Return the unwanted item

2. Place a new order online

Due to limited stock and high demand, exchanges cannot be guaranteed.

📭 Refused, Undeliverable & Missing Packages

• Refused or undeliverable packages are subject to return shipping fees

• Orders marked “delivered” by USPS/UPS are considered delivered

• We are not responsible for packages once tracking shows delivery

• Contact your local Post Office or UPS if your tracking is marked delivered but you did not receive the package

📦 Add Route Package Protection at checkout for peace of mind with lost/damaged shipments.

Carrier Contact Info:
📬 USPS – 1-800-275-8777
📦 UPS – 1-800-742-5877

🚫 Wrong Address Disclaimer

Buyers are responsible for entering the correct shipping address.
If your order is returned due to an incorrect address:

• We cannot guarantee address corrections once the order is placed

• Contact info@sydneysosweet.com immediately after placing your order and we’ll try our best to help, but changes are not guaranteed

💬 General Order Questions

Have questions before placing your order?
Need help during checkout or with your account?

Reach out to us at:
📧 info@sydneysosweet.com
💬 Or message us on Live Chat (available on our site)