Returns & Exchanges
CAN MY ITEM(S) BE RETURNED?
- An item is only eligible for return within 10 days of purchase.
- Items must be in the original condition (not worn or washed).
- Items must be returned in the original packing.
- If items are not in the original condition, Sydney So Sweet has the right to refuse the return and/or charge a restocking (repackaging) fee.
WHAT ITEMS CANNOT BE RETURNED?
- Final Sale Items (end in .99)
- Holiday items after the holiday has passed.
- Swimsuits with tags or liner removed.
IS THERE A CHARGE TO RETURN AN ITEM?
- Original shipping charges are non-refundable.
- Customer is responsible for return shipping charges.
HOW DO I RETURN AN ITEM?
- Email us at email@example.com and let us know which item(s) you need to return.
- You will then receive a confirmation email with shipping instructions.
- Our return shipping address is:
Sydney So Sweet - Returns
150 College St.
Wadsworth, OH 44281
HOW SOON WILL I GET MY REFUND?
- Your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
WHAT IF I RECEIVE DAMAGED/DEFECTIVE ITEMS?
- Damaged items MUST be reported within 5 days of receiving the goods. Please email us at firstname.lastname@example.org to let us know about any problem.
CAN I EXCHANGE FOR A DIFFERENT SIZE OR COLOR?
If you would like to order a different size, color, or product, please return the unwanted item(s) and then place a new order online. We do not offer exchanges.
REFUSED, UNDELIVERABLE, & MISSING PACKAGES
- Refused or undeliverable packages are subject to return shipping costs.
- Packages that are refused or undeliverable due to a bad address will not be re-delivered. You will receive a refund for the order within 10 days of the package being returned to us. Outbound shipping charges are non-refundable.
- All packages are insured by us until tracking shows that the order has been delivered. Once confirmed as delivered, the package becomes the sole responsibility of the addressee. You agree to these terms and conditions when you place your order.
HOW DO I CHANGE OR CANCEL MY ORDER?
We ship orders out quickly, sometimes within hours of your order being placed. For this reason, we are unable to change or edit an order after it has been submitted.