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We ship orders out quickly, sometimes within hours of your order being placed. For this reason, we are unable to change or cancel an order after it has been submitted.
Customer will be responsible for cost of return shipping. Original shipping costs are also non-refundable. (A minimum of $7.95 will be deducted from the store credit.)
The following items are all FINAL sale and cannot be returned to our warehouse:
If you return the items listed above anyway, you will NOT be issued a refund. You may pay for the item to be returned to you if you desire.
• All returned items must be placed in the original packaging, and include attached tags if applicable.
• Returned merchandise must be UNWORN and UNWASHED. Items that originally included tags must have the tag still attached. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned only within 14 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any expedited shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue. You can email us at infor@sydneysosweet.com.
If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.
You must include a photo of the damage/defect with your email.
In most cases we will issue you a refund. In some cases where we have a similar style or color in stock, we may make a substitution in order to fulfill your order and make sure you receive an outfit for your occasion.
If you would like to order a different size, color, or product, please return the unwanted item(s) and then place a new order online. We do not offer exchanges. Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for refunds only. We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@sydneysosweet.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
